Casina Privacy Policy

At Casina, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Casina Privacy Policy explains how we collect, use, store, and protect your data when you visit our official site, register an account, or use the Casina casino app. By accessing casina.com, you agree that we may process your information as described below.

Who We Are

Casina is owned and operated by 130 Group N.V., a company also responsible for our sister brands MyLuck and Kyngs. We hold a license issued by the Curaçao Gaming Control Board under registration number OGL/2024/129/0131, and we operate in full compliance with applicable data protection regulations across our international markets, including Europe, Canada, Australia, New Zealand, and Latin America.

Information We Collect

When you create a Casina casino login and use our services, we collect several categories of information to provide you with a safe and personalized experience.

• We gather registration details such as your name, date of birth, email address, phone number, and residential address
• We collect verification documents (ID, proof of address, payment method ownership) to comply with our licensing obligations
• We track your gaming activity, including games played, deposits, withdrawals, and bonus usage, to improve our services and prevent fraud
• We record technical data such as your IP address, device type, browser, and operating system when you access Casina online casino
• We log your communications with our customer support team via LiveChat, email, or Telegram

How We Use Your Information

We use the information we collect to operate Casina casino online, process transactions, and provide customer support. Our platform relies on your data to verify your identity, manage your VIP Club status, and deliver relevant promotions such as our Casino Welcome Package or Weekly Boost offers. We also use your data to detect suspicious activity, prevent underage access, and comply with anti-money laundering laws under our Curaçao license.

We may use your contact details to send you marketing communications about bonuses, tournaments, and new games available at Casina. You can opt out of these communications at any time by adjusting your account preferences or contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing our official site. Cookies help us remember your language preferences, keep you logged in, and analyze how you interact with our games, including our live casino section. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of Casina casino features.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Casina, including:

• Payment processors handling deposits and withdrawals via Visa, Mastercard, Skrill, Neteller, or cryptocurrencies such as Bitcoin and Ethereum
• Identity verification providers who confirm your age and identity in line with responsible gaming standards
• Game and software providers, including Pragmatic Play, Evolution, NetEnt, and Play'n GO, who require limited data to deliver gameplay
• Regulatory authorities, including the Curaçao Gaming Control Board, when legally required
• Marketing and analytics partners who help us understand player behavior and improve our services

We may also disclose your data if required by law, court order, or to protect our rights, the safety of our players, or the integrity of Casina.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal and financial information. Our systems are designed to prevent unauthorized access, alteration, or disclosure of your data. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, tax, and accounting requirements. If you close your Casina account, we may still retain certain records for a legally mandated period to comply with our licensing obligations and anti-fraud policies.

International Data Transfers

As we serve players across Europe, Canada, Australia, New Zealand, and Latin America, your data may be transferred and processed in countries outside your country of residence. We ensure that any international transfer of your information complies with applicable data protection standards and includes appropriate safeguards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable law.

• You have the right to access the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal and regulatory obligations
• You may object to or restrict certain processing of your information
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

Responsible Gaming and Restricted Regions

We are committed to responsible gaming practices and comply with regional restrictions, including win caps applied to bonus funds for players in Brazil, Chile, Japan, Peru, and Thailand. We use collected data to monitor account activity and support responsible gambling tools, including deposit limits and self-exclusion options.

Children's Privacy

Casina casino services are strictly intended for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect information from minors, and we take immediate action to close any account found to belong to an underage individual.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers or affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this Casina Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our official site with a revised effective date. Continued use of Casina after such changes constitutes your acceptance of the updated terms.

Contact Us

If you have questions, concerns, or requests regarding this policy or how we handle your data, please reach out to our team through LiveChat, available 24/7, via email at [email protected], or through our Telegram support channel. We are always ready to assist players across Casina casino Canada and all our international markets.